Bupa Group
At Bupa Arabia, we believe in providing care that ensures the overall well-being of our members. Being part of the largest global health network in the world, we work every day to maintain our leading reputation. Our global network gives us access to expertise gained for over 70 years and provides insights on how to customize our care to best suit members in Saudi Arabia. Our healthcare solutions and services are forward-looking, and we have automated and digitized systems and processes to enable a continuous care.
Bupa is an international healthcare company serving over 38 million customers worldwide and directly employing around 84,000 people. Founded in the UK in 1947, Bupa has expanded internationally to include businesses in Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Turkey, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.
Health insurance accounts for the largest part of the business, with 21.1 million customers accounting for 71% of the Group’s revenue. In some of its markets, Bupa also provides healthcare services to 16.9 million customers through its own clinics, dental centres, and hospitals. The Group also cares for around 20,000 residents in its aged care businesses in the UK, Australia, New Zealand, and Spain.
Bupa Group is organized into three Market Units: Asia Pacific, Europe and Latin America and Bupa Global and UK. The Group also has associate health insurance businesses in the Kingdom
of Saudi Arabia (KSA) and in India (Niva Bupa).
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world.
- Founded in 1947, Bupa is a private company limited by guarantee. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers.
- We are an international healthcare company serving over 38 million customers worldwide.
- Over the past 75 years, our global footprint has grown from our origins in the UK to Australia, Spain, Poland, Chile, Brazil, Mexico, Turkey, the Middle East, the US, Hon Kong SAR, New Zealand and Ireland. We also have associate businesses in Saudi Arabia and India.
2021 financial results
Our Purpose and Ambition
We believe in people, in helping them feel better and helping them to stay that way. That, simply put, is how we work every day to maintain our leading reputation in Global Health and Care.
Purpose – Helping people
live longer, healthier, happier
lives, and making a better
world
Ambition – To be the world's
most customer-centric
healthcare company
Values
Brave – Make new
possibilities happen
Caring – Act with
empathy and respect
Responsible – Own your
decisions and actions
As a healthcare company with a worldwide presence, Bupa has its business operations, resources, systems and processes geared towards meeting the distinctive healthcare systems, customer needs and regulatory environment prevailing in the countries and markets
in which it serves.
Bupa Group Business Model
What we do
Health Insuarance
71%
of revenue
21.1 million
insurance customers worldwide
- Health insurance revenue accounts for 71% of our business, with 21.1 million customers We have a strong domestic health insurance presence via our businesses in the UK, Australia, Spain, Chile, Hong Kong SAR, Turkey, Brazil and Mexico, and our associate businesses in Saudi Arabia and India.
- We offer additional health funding products, such as subscriptions and cash plans. We also offer international private medical insurance (IPMI) through our Bupa Global businesses
Health provision
21%
of revenue
16.9 million
provision customers
worldwide
- We are also a health provider. Health provision accounts for 21% of our total revenue, comprising 370 health clinics, 23 hospitals and around 1,000 dental centres, serving around 16.9m people globally.
- Health services include health assessments, GP services and physiotherapy. We also have outpatient and speciality clinics
- Digital provision services include digital GP services, care triage and consultation, mental health coaching and support, and chronic care management. We run hospitals in Spain, Chile and Poland and one in the UK.
Dental
1,000
Dental centres
- We provide dental insurance in Australia, the UK, Spain, Chile, Poland, Hong Kong, Brazil and through Bupa Global.
- We also have around 1,000 dental centres across the UK, Ireland, Australia, Spain, Chile, Poland, Brazil and Hong Kong SAR.
Residential aged care
8%
of revenue
20,000
residents in our care homes
- This sector accounts for 8% of our revenue. We have over 20,000 residents in our facilities in the UK, Spain, Australia and New Zealand
- Our portfolio comprises care homes, retirement villages, day centres and homecare
Who we create value for
Customers
We work to:
- deliver exceptional customer service
- harness digitalisation, data, and analytics to drive improvements
- innovate to meet and exceed customer expectations
- keep our customers’ data safe
- promote a positive, inclusive working environment
- create opportunities for people to grow and develop
- enable people to manage their health and well-being
People
We work to:
- create shared value for our partners including health providers, brokers, and distributors
Partners/Society
We work to:
- make a difference through volunteering, community partnerships, and contributions
- take care of the environment and address climate change and its health impacts
Footprint and participation
| Australia | New Zealand | Hong Kong | Spain | Poland | ||
| Funding | Health insurance | |||||
| Pay as you go | ||||||
| Dental insurance | ||||||
| Travel insurance | ||||||
| Cash plans | ||||||
| Health provision | Clinics | |||||
| Hospitals | ||||||
| Dental centres | 3 | |||||
| Optical and audiology | ||||||
| Ages care provision | Care homes | 4 | ||||
| Retirement villages |
Australia:
Bupa Health Insurance
Bupa Health Services
Bupa Villages and Aged Care Australia
New Zealand:
Bupa Villages and Aged Care New Zealand
Bupa Hong Kong:
Health Insurance and provision
Spain:
Sanitas Seguros
Sanitas Hospitales
And New Services
Sanitas Dental
Sanitas Mayores
Poland:
LuxMed
| Turkey | Chile | Brazil | Bupa Global Latin America | Mexico | ||
| Funding | Health insurance | |||||
| Pay as you go | ||||||
| Dental insurance | ||||||
| Travel insurance | ||||||
| Cash plans | ||||||
| Health provision | Clinics | |||||
| Hospitals | ||||||
| Dental centres | ||||||
| Optical and audiology | ||||||
| Ages care provision | Care homes | |||||
| Retirement villages |
Turkey:
Bupa Acibadem Sigorta
Chile:
Bupa Chile
Brazil:
CarePlus
Mexico:
Bupa Mexico
IPMI:
Bupa Global
Latin America
| United Kingdom | Bupa Global1 | ||
| Funding | Health insurance | ||
| Pay as you go | |||
| Dental insurance | |||
| Travel insurance | |||
| Cash plans | |||
| Health provision | Clinics | ||
| Hospitals | |||
| Dental centres | 5 | ||
| Optical and audiology | |||
| Ages care provision | Care homes | ||
| Retirement villages |
UK:
Bupa UK Insurance
Bupa Dental Care
Bupa Care Services
Bupa Health Services
IPMI:
Bupa Global
| Saudi Arabia2 | India2 | ||
| Funding | Health insurance | ||
| Pay as you go | |||
| Dental insurance | |||
| Travel insurance | |||
| Cash plans | |||
| Health provision | Clinics | ||
| Hospitals | |||
| Dental centres | |||
| Optical and audiology | |||
| Ages care provision | Care homes | ||
| Retirement villages |
Saudi Arabia: Private health insurer, Bupa Arabia2, in which we have a 43.25% stake. We also have an interest in MyClinic.
Niva Bupa2: Private health insurer in India, in which we hold a 44.75% stake
- Global international insurance available in most countries. Includes 49% stake in Health (GeoBlue) in the US.
- Bupa Arabia and Niva Bupa are associate businesses.
- In December 2021, we announced the sale of our NZ dental clinics.
- In Spain, we also have daycare centres.
- We also operate dental clinics in the Republic of Ireland managed through Bupa Global and UK